topic Re: No service in Sky Mobile

No service

SharonSR — Wed, 21 Jan 2026 23:52:47 GMT

Not had any service on my phone for 24 hours. Emergency calls only

Unless on WiFi.

Basically my phone is a brick! No point taking it anywhere and I'm out all day at work driving around the UK.

Makes having a contract pointless. They bot assisted is useless. Would be helpfully to talk to a person

Re: No service

Daniel0210 — Thu, 22 Jan 2026 04:06:37 GMT

@SharonSR

If it's happening throughout the country you need to contact Sky. They may suggest sending you a replacement SIM card in case yours has developed a fault.

These are the current methods for contacting Sky, and some will be more appropriate than others for your particular situation …

🟢 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟢online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟢Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟢Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🟡Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of any link is showing the correct flag and change if required. The Sky Ireland phone lines have different operating hours to the UK and are closed at a weekend.

Re: No service

Paul_S- — Thu, 22 Jan 2026 05:53:53 GMT

Me and the wife are the same, just wish we stayed with the old provider, we both went e-sim. We can only make calls when connected to WiFi, but at first we have to update the sim then restart the phone a few times. It's like if they only want the money from you. Do any one know how we can get out the contract without owing sky anything.

Re: No service

miss+margaret — Thu, 22 Jan 2026 10:11:52 GMT

Hi there l haven't had any signal for 24 hours is

There any problem in my area my post code is

BB12

Re: No service

caesarome — Thu, 22 Jan 2026 10:15:48 GMT

@miss+margaret

Do any mast issues show here for you:

https://www.sky.com/help/servicestatus/mobile