https://helpforum.sky.com/t5/Sky-Mobile/Re-N/m-p/5194651#M283136 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4595922">@Douglas32</a>&nbsp;wrote:<BR /><P>My phone is not working so I need a new one&nbsp;</P><HR /></BLOCKQUOTE><P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4595922">@Douglas32</a>&nbsp;No one here can help with that, if the phone is within the warranty period then you will have to arrange for a repair(depending on the cause there may be a charge), Sky won't just replace it.</P><P>If its out of the warranty period then you will have to either pay for the repair or buy a new phone, if your current phone is still being paid for then you will still have to continue the monthly payment for it.</P> Tue, 20 Jan 2026 15:35:04 GMT daveNOS 2026-01-20T15:35:04Z https://helpforum.sky.com/t5/Sky-Mobile/Re-N/m-p/5194639#M283134 <P>My phone is not working so I need a new one&nbsp;</P> Tue, 20 Jan 2026 15:20:24 GMT https://helpforum.sky.com/t5/Sky-Mobile/Re-N/m-p/5194639#M283134 Douglas32 2026-01-20T15:20:24Z https://helpforum.sky.com/t5/Sky-Mobile/Re-N/m-p/5194649#M283135 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4595922">@Douglas32</a>&nbsp;wrote:<BR /><P>My phone is not working so I need a new one&nbsp;</P><HR /></BLOCKQUOTE><P>Go ahead and buy one:&nbsp;<A href="https://www.sky.com/shop/mobile" target="_blank">https://www.sky.com/shop/mobile</A></P> Tue, 20 Jan 2026 15:33:06 GMT https://helpforum.sky.com/t5/Sky-Mobile/Re-N/m-p/5194649#M283135 PandJ2020 2026-01-20T15:33:06Z https://helpforum.sky.com/t5/Sky-Mobile/Re-N/m-p/5194651#M283136 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4595922">@Douglas32</a>&nbsp;wrote:<BR /><P>My phone is not working so I need a new one&nbsp;</P><HR /></BLOCKQUOTE><P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4595922">@Douglas32</a>&nbsp;No one here can help with that, if the phone is within the warranty period then you will have to arrange for a repair(depending on the cause there may be a charge), Sky won't just replace it.</P><P>If its out of the warranty period then you will have to either pay for the repair or buy a new phone, if your current phone is still being paid for then you will still have to continue the monthly payment for it.</P> Tue, 20 Jan 2026 15:35:04 GMT https://helpforum.sky.com/t5/Sky-Mobile/Re-N/m-p/5194651#M283136 daveNOS 2026-01-20T15:35:04Z