https://helpforum.sky.com/t5/Sky-Mobile/Iphone-17-no-confirmation/m-p/5194557#M283126 <P>I ordered the iPhone 17 Pro on 7th January and was charged for the one off payment. It is now over 2 weeks later and I still have not received an email confirmation and says I have "no active orders" on the sky app.</P><P>&nbsp;</P><P>Struggling to connect with an agent to figure this out.</P> Tue, 20 Jan 2026 13:58:29 GMT Txgan 2026-01-20T13:58:29Z https://helpforum.sky.com/t5/Sky-Mobile/Iphone-17-no-confirmation/m-p/5194557#M283126 <P>I ordered the iPhone 17 Pro on 7th January and was charged for the one off payment. It is now over 2 weeks later and I still have not received an email confirmation and says I have "no active orders" on the sky app.</P><P>&nbsp;</P><P>Struggling to connect with an agent to figure this out.</P> Tue, 20 Jan 2026 13:58:29 GMT https://helpforum.sky.com/t5/Sky-Mobile/Iphone-17-no-confirmation/m-p/5194557#M283126 Txgan 2026-01-20T13:58:29Z https://helpforum.sky.com/t5/Sky-Mobile/Iphone-17-no-confirmation/m-p/5194670#M283138 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4595861">@Txgan</a>&nbsp;</P> <P>After ordering it did you receive any cancellation email, if not you will need to find a way to get in touch with&nbsp;Sky about this.</P> Tue, 20 Jan 2026 16:07:11 GMT https://helpforum.sky.com/t5/Sky-Mobile/Iphone-17-no-confirmation/m-p/5194670#M283138 caesarome 2026-01-20T16:07:11Z