https://helpforum.sky.com/t5/Sky-Mobile/P/m-p/5193162#M282916 <P>Hi I've still not received the prepaid packet to return the phone 14 for the swap?&nbsp;</P> Sun, 18 Jan 2026 08:43:38 GMT iPhone142 2026-01-18T08:43:38Z https://helpforum.sky.com/t5/Sky-Mobile/P/m-p/5193162#M282916 <P>Hi I've still not received the prepaid packet to return the phone 14 for the swap?&nbsp;</P> Sun, 18 Jan 2026 08:43:38 GMT https://helpforum.sky.com/t5/Sky-Mobile/P/m-p/5193162#M282916 iPhone142 2026-01-18T08:43:38Z https://helpforum.sky.com/t5/Sky-Mobile/P/m-p/5193167#M282919 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4594079">@iPhone142</a>&nbsp; you should have used the packaging the new phone came in. The address will have been in there. If you no longer have it then call sky on 150 to ask for a new one to be sent. Can't be done here.&nbsp;</P> Sun, 18 Jan 2026 09:07:14 GMT https://helpforum.sky.com/t5/Sky-Mobile/P/m-p/5193167#M282919 63johnw 2026-01-18T09:07:14Z