https://helpforum.sky.com/t5/Sky-Mobile/Services-restricted-Mobile-Upgrade/m-p/5192642#M282842 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4591814">@MelC80</a>&nbsp; i am afraid you will have to perservere on the phone as no one here can access your account to help.&nbsp;<BR /><BR /></P><P>&nbsp;</P><P>Edit. One thing to check is do you have any outstanding payment on sky marketplace ?</P> Sat, 17 Jan 2026 09:52:25 GMT 63johnw 2026-01-17T09:52:25Z https://helpforum.sky.com/t5/Sky-Mobile/Services-restricted-Mobile-Upgrade/m-p/5192634#M282839 <P>My account says I am eligible for an upgrade, when I click on the phone I would like an error message comes up saying 'services are restricted' there is a button to reinstate services when i press this it takes me to my accounts I have no outstanding payments at all and never have, I tried calling them but had no help at all</P> Sat, 17 Jan 2026 09:35:25 GMT https://helpforum.sky.com/t5/Sky-Mobile/Services-restricted-Mobile-Upgrade/m-p/5192634#M282839 MelC80 2026-01-17T09:35:25Z https://helpforum.sky.com/t5/Sky-Mobile/Services-restricted-Mobile-Upgrade/m-p/5192642#M282842 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4591814">@MelC80</a>&nbsp; i am afraid you will have to perservere on the phone as no one here can access your account to help.&nbsp;<BR /><BR /></P><P>&nbsp;</P><P>Edit. One thing to check is do you have any outstanding payment on sky marketplace ?</P> Sat, 17 Jan 2026 09:52:25 GMT https://helpforum.sky.com/t5/Sky-Mobile/Services-restricted-Mobile-Upgrade/m-p/5192642#M282842 63johnw 2026-01-17T09:52:25Z