topic Re: Refund Status for Cancelled iPhone 17 Pro Order in Sky Mobile

Refund Status for Cancelled iPhone 17 Pro Order

RefundStatus — Fri, 16 Jan 2026 18:27:30 GMT

On January 12th, I placed an order for an iPhone 17 Pro , I initially received an email confirming that my order was approved, and I also received an SMS asking me to set up my Sky account.

However, a few hours later, I received another email informing me that my order had been cancelled. It has now been 5 days, and I would like to ask when the refund will be processed and credited back to my account.

I would appreciate your assistance and a clear timeline regarding the refund.

Re: Refund Status for Cancelled iPhone 17 Pro Order

PandJ2020 — Fri, 16 Jan 2026 18:29:22 GMT

You're not contacting Sky here. (Just other customers)

Refunds should take up to 10 working days but you may wish to contact Sky directly to get the refund processed...

Re: Refund Status for Cancelled iPhone 17 Pro Order

Daniel0210 — Fri, 16 Jan 2026 18:31:23 GMT

@RefundStatus
See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile

Also perhaps check that Sky have the correct spelling of your name.

Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to contact Sky to chase it up.

This link may also prove useful
https://www.sky.com/help/articles/sky-credit-builder