topic Re: UKSIM card doesn’t work abroad U in Sky Mobile

UKSIM card doesn’t work abroad U

26lawrence — Fri, 16 Jan 2026 08:03:31 GMT

hi I'm currently in Mexico and my UKSIM card doesn't work. I had the same happening two months ago and one operator in the UK reset my SIM card and it work can you do the same again please thank

Re: UKSIM card doesn’t work abroad U

daveNOS — Fri, 16 Jan 2026 08:14:33 GMT

@26lawrence You are not contacting customer service by posting on the community, this is mainly a customer to customer support platform.

You will have to find a way of contact Sky directly to see if they can help, as you can't call you may be able to get help via Sky's social media pages.

Re: UKSIM card doesn’t work abroad U

63johnw — Fri, 16 Jan 2026 13:14:54 GMT

Hi @26lawrence have you checked you haven't reached your spend cap, data in Mexico is £2160 per gig (yes thousands) so it won't take long to reach any cap.