topic Re: Return in Sky Mobile

Return

Elaine+65 — Thu, 15 Jan 2026 11:09:57 GMT

Hello I returned 3 items on the 16/11//2025 I returned an iPhone 17 pro max a Apple Watch and a Samsung icy blue 25 but payment was still taken on the 6/01/2026 I have phoned up 6 times about this a got told by 6 advisors that I will get a full refund when the item are of my account they said a direct debit was returned on the 7/01/2026 but I haven't received it I just get told different things when I phone up can anyone advice what my next step would be

Re: Return

caesarome — Thu, 15 Jan 2026 12:00:38 GMT

@Elaine+65

Why were these devices returned, was it you changed your mind with the 31 days cooling off period of as part of a swap ?

Do you see any credit on your account for them ?

Re: Return

Elaine+65 — Thu, 15 Jan 2026 18:18:27 GMT

Yes I changed my mind about the iPhone 17 pro as I am a Samsung user just wanted a change but changed my mind so sent the Apple Watch back as no point keeping that if I have a Samsung and I sent the Samsung 25 icyblue back because I ordered 2 by accident sky said they returned my direct debit which was taken on the 6 back on the 7 but I haven't received it

Re: Return

Elaine+65 — Thu, 15 Jan 2026 19:16:51 GMT

No I don't see a credit the last time I phoned Sky was on Wednesday the 14/01/2025 and the advisor said the iPhone as been taken of my account and the direct debit was returned to me on the 7 January but I haven't received that she said I will get a phone call on Friday the 15 after 2 o'clock but the last 6 times I phoned Sky they told me the same thing so we will see

Re: Return

caesarome — Thu, 15 Jan 2026 19:21:55 GMT

@Elaine+65

It might be worth putting in a complaint:

https://www.sky.com/help/complaints

This gives Sky 8 weeks to resolve this issue and if they do not you can ask for a deadlock letter to take it further.

Re: Return

Elaine+65 — Fri, 16 Jan 2026 10:10:02 GMT

Thank you for your reply I have put a complaint in I done the complaint on Wednesday the 7 January I have been with sky for 10 years and I have never had any issues before I think it is time I left sky now if they are starting to let there customers down I am very disappointing with them