topic Re: I in Sky Mobile

I

Anonymous — Thu, 15 Jan 2026 16:18:25 GMT

Re: I

caesarome — Thu, 15 Jan 2026 16:20:17 GMT

@Anonymous

This might have happened if you have failed the second more enhanced credit check that takes place. You can call Sky to find out if this is what has happened as they can answer this for you but as Sky is not allowed to view your financial records they can not tell you why you have failed the check. You might want to look into this yourself by signing up to a site that allows you to view your records, one credit checking site they use is Experian so you could sign up to a free trial with them, just remember to cancel.

If this is the case then any upfront charges that you have paid should be refunded within about 14 days.

You might want to have a read of this:

https://www.sky.com/help/articles/sky-credit-builder

Re: I

Anonymous — Thu, 15 Jan 2026 16:57:44 GMT

you guys sending email to me by saying order been cancelled money refund how long does take can you make it faster because I need it.

Re: I

caesarome — Thu, 15 Jan 2026 17:02:59 GMT

@Anonymous

As we are just customers here it isn't "you guys".

The upfront payment should be automatically refunded within 2-3 weeks.

Re: I

Daniel0210 — Thu, 15 Jan 2026 17:03:10 GMT

@Anonymous
You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to contact Sky to chase it up.