topic Re: CEO complaint in Sky Mobile

CEO complaint

Mollymoo0403 — Tue, 25 Nov 2025 16:35:09 GMT

Anyone know a senior complaints email address. I'm sick of being passed about call centre , I've had a complaint closed 2 now ( don't know why) and it's still not resolved. It's about upgrade to a normal google 10 , missing bill credit thanks . I want to document all my issues and calls in an email but I don't want someone who has no authority to pick it up

Re: CEO complaint

caesarome — Tue, 25 Nov 2025 16:40:17 GMT

@Mollymoo0403

Did you put in a complaint by filling in this email form:

https://www.sky.com/help/complaints

Re: CEO complaint

SKY1992bf — Tue, 25 Nov 2025 16:40:47 GMT

@Mollymoo0403 There is no senior email address

details on how to make an official complaint are on the link below

note sky has 8 weeks to resolve after which you can seek a deadlock letter in order to take further if you wish

https://www.sky.com/help/articles/how-to-make-a-complaint

Re: CEO complaint

Mollymoo0403 — Tue, 25 Nov 2025 16:46:56 GMT

No I asked for the complaint over the phone and both times the person said it was all documented. Only once did I get an email giving me a unique ref then 5 mins later anither saying it's been closed

Re: CEO complaint

SKY1992bf — Tue, 25 Nov 2025 16:50:23 GMT

@Mollymoo0403 In that case it hasn't been officially logged you need to follow the links by myself and @caesarome have posted, I would also include details of that call ie date and time etc when filing in the complaint

Re: CEO complaint

Mollymoo0403 — Tue, 25 Nov 2025 17:18:39 GMT

Ok thanks

Re: CEO complaint

AML31 — Tue, 25 Nov 2025 18:37:55 GMT

Turns out what the agent who you speak allocates it to themselves and the system then closes it. So in the end nothing happens. I found this out as all my contact with them kept being closed tickets. I fed it back to their social media team who tried to assist but you just go round in circles. My experience of returning my phone for repair has been shocking to say the least. Took them 4 weeks to admits been lost at their repair office.

Re: CEO complaint

TimmyBGood — Tue, 25 Nov 2025 18:40:01 GMT

@Mollymoo0403

I think the formidable Ms Strong may be a bit busy trying to decide if she'd accept an invitation to run the BBC....

Re: CEO complaint

N00dle — Fri, 28 Nov 2025 14:21:57 GMT

Having the same problem. Worse still I have received two emails advising that they have closed my complaint.

Re: CEO complaint

unhappyskyalready — Wed, 14 Jan 2026 19:58:35 GMT

I need an email address and small claims evidence. The complaints form does not allow to upload evidence of no service and speed

Re: CEO complaint

Daniel0210 — Wed, 14 Jan 2026 20:08:50 GMT

@unhappyskyalready
You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Sky don't use email for general communication but it is one of the methods for making a complaint if you mean that.