topic Re: mobile return in Sky Mobile

mobile return

Amna6 — Fri, 09 Jan 2026 17:21:04 GMT

i want to return phone for some reason

Re: mobile return

Daniel0210 — Fri, 09 Jan 2026 17:25:20 GMT

@Amna6
As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Easiest way is by dialling 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund

Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.

Re: mobile return

Amna6 — Tue, 13 Jan 2026 09:30:39 GMT

when will get return prepaid packaging

Re: mobile return

caesarome — Tue, 13 Jan 2026 09:31:54 GMT

@Amna6

When did you phone Sky ?

Re: mobile return

Amna6 — Tue, 13 Jan 2026 09:34:58 GMT

8th of January

Re: mobile return

caesarome — Tue, 13 Jan 2026 09:37:57 GMT

So last Thursday then so hopefully within the next day or two so if you get to Friday and you still haven't got it you can use the packaging the mobile came in if you have it or anything you can get hold then you will need to contact Sky so they can get the return label sent to you. They might email it to you if you are able to print it.

Re: mobile return

Daniel0210 — Tue, 13 Jan 2026 09:40:50 GMT

@Amna6 wrote:

8th of January

@Amna6

So the day before your first post. That still only leaves four postal delivery days (including today). It may take a couple more days.