https://helpforum.sky.com/t5/Sky-Mobile/Bill/m-p/5189601#M282445 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4589663">@Js14q1</a>&nbsp;<BR />You haven’t contacted Sky by posting here. This is a <STRONG>customer <span class="lia-unicode-emoji" title=":play_button:">▶️</span> customer </STRONG>discussion forum where we try to help other customers. </P> <P>&nbsp;</P> <P>Phones returned as part of a swap are taking a number of weeks to be processed, checked for damage and the valuation confirmed.&nbsp;</P> Tue, 13 Jan 2026 03:46:47 GMT Daniel0210 2026-01-13T03:46:47Z https://helpforum.sky.com/t5/Sky-Mobile/Bill/m-p/5189578#M282442 <P>Good evening,&nbsp;</P><P>&nbsp;</P><P>I have swapped my old iPhone 14 for the iPhone 17, I sent my old phone ages ago and I am currently still being charged for both mobile phones.&nbsp;<BR /><BR /></P><P>please can you advise on this ?&nbsp;</P> Mon, 12 Jan 2026 23:32:57 GMT https://helpforum.sky.com/t5/Sky-Mobile/Bill/m-p/5189578#M282442 Js14q1 2026-01-12T23:32:57Z https://helpforum.sky.com/t5/Sky-Mobile/Bill/m-p/5189601#M282445 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4589663">@Js14q1</a>&nbsp;<BR />You haven’t contacted Sky by posting here. This is a <STRONG>customer <span class="lia-unicode-emoji" title=":play_button:">▶️</span> customer </STRONG>discussion forum where we try to help other customers. </P> <P>&nbsp;</P> <P>Phones returned as part of a swap are taking a number of weeks to be processed, checked for damage and the valuation confirmed.&nbsp;</P> Tue, 13 Jan 2026 03:46:47 GMT https://helpforum.sky.com/t5/Sky-Mobile/Bill/m-p/5189601#M282445 Daniel0210 2026-01-13T03:46:47Z