topic Re: Switching number in Sky Mobile

Switching number

SarahBond — Mon, 12 Jan 2026 20:59:26 GMT

I switched my number from EE to sky. All the features are working, SIM card activated and phone working. However when I call or text anyone it doesn't come up with my original number just the new sky number I don't want.

Re: Switching number

63johnw — Mon, 12 Jan 2026 21:03:04 GMT

Hi @SarahBond can you confirm you received a PAC from EE and gave it to sky ? When did you do this ?

Re: Switching number

SarahBond — Mon, 12 Jan 2026 21:32:06 GMT

Yes I gave the PAC code from EE when I signed up to sky. Got a message on Thursday last week from Sky saying my number was my old number that I was expecting. But when I call anyone it comes up as the number sky issued initially!

Re: Switching number

63johnw — Mon, 12 Jan 2026 21:42:29 GMT

If this is an iPhone @SarahBond try going to settings, general, transfer or reset iPhone, reset, reset network settings (you will need to set up your WiFi connection again).

Re: Switching number

SarahBond — Mon, 12 Jan 2026 22:08:18 GMT

Thanks so much! Fixed the problem perfectly! Appreciate it!