https://helpforum.sky.com/t5/Sky-Mobile/Error-message-when-trying-to-upgrade/m-p/5189513#M282431 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4589566">@Ccaqwrt</a>&nbsp; try incognito mode on your browser, if that still doesn't work then your only option is to call sky for help placing the order.&nbsp;</P> Mon, 12 Jan 2026 20:57:40 GMT 63johnw 2026-01-12T20:57:40Z https://helpforum.sky.com/t5/Sky-Mobile/Error-message-when-trying-to-upgrade/m-p/5189506#M282430 <P>Anyone else know why, or of a workaround to why I'm getting an&nbsp;<SPAN>Error message when trying to upgrade - not even getting to the choosing a phone stage - it says swap available, I press the link it comes up briefly and then glitches to an error screen? Both on app and desktop!&nbsp;</SPAN></P> Mon, 12 Jan 2026 20:43:07 GMT https://helpforum.sky.com/t5/Sky-Mobile/Error-message-when-trying-to-upgrade/m-p/5189506#M282430 Ccaqwrt 2026-01-12T20:43:07Z https://helpforum.sky.com/t5/Sky-Mobile/Error-message-when-trying-to-upgrade/m-p/5189513#M282431 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4589566">@Ccaqwrt</a>&nbsp; try incognito mode on your browser, if that still doesn't work then your only option is to call sky for help placing the order.&nbsp;</P> Mon, 12 Jan 2026 20:57:40 GMT https://helpforum.sky.com/t5/Sky-Mobile/Error-message-when-trying-to-upgrade/m-p/5189513#M282431 63johnw 2026-01-12T20:57:40Z https://helpforum.sky.com/t5/Sky-Mobile/Error-message-when-trying-to-upgrade/m-p/5189516#M282433 <P>Thanks - it happens on a few pages or I'd just assume I was ineligible- I'll have to call them as it still does the same in private mode <span class="lia-unicode-emoji" title=":weary_face:">😩</span> thanks though!</P> Mon, 12 Jan 2026 21:01:52 GMT https://helpforum.sky.com/t5/Sky-Mobile/Error-message-when-trying-to-upgrade/m-p/5189516#M282433 Ccaqwrt 2026-01-12T21:01:52Z