topic Re: Internet will not work aboard in Sky Mobile

Internet will not work aboard

tysr1971 — Mon, 28 Apr 2025 18:01:34 GMT

Internet will not work aboard

Re: Internet will not work aboard

PandJ2020 — Mon, 28 Apr 2025 18:07:26 GMT

What country are you in?

Re: Internet will not work aboard

TimmyBGood — Mon, 28 Apr 2025 20:42:24 GMT

@tysr1971

Location is a factor: for example, Spain and Portugal are currently broken (the countries, rather than just Sky Mobile)

Re: Internet will not work aboard

Erica14 — Tue, 29 Apr 2025 01:40:17 GMT

Same. I was left stranded abroad. Doesnt work at all, yet sky charged me £2 a day

Re: Has this happened to anyone else? This is the letter I've sent sky!!

Erica14 — Tue, 29 Apr 2025 01:42:17 GMT

Yes same problem.

No service, no internet, I data abroad (even thought charged everyday!) worst service ever.

Re: Internet will not work aboard

Gary290 — Mon, 12 Jan 2026 03:56:03 GMT

My phone not working abroad but being charged £2 a day ,some days it works and others nothing but they keep charging me , my spend cap was £100 as well ?

Re: Internet will not work aboard

Daniel0210 — Mon, 12 Jan 2026 05:31:39 GMT

@Gary290

You haven't said where you are but as you mention the £2 roaming charges try the troubleshooting in this link

https://www.sky.com/help/articles/sky-mobile-roaming-problems

Alternatively if you've been there for a while could you have exceeded the fair usage policy?

Roaming using Roaming Passport Plus is now limited to 25GB per billing period.

From Skys own website...

When you roam using our Roaming Passport Plus, we consider that up to 25GB per billing period is a reasonable amount of data to use. If you exceed this amount, we'll assume that you're no longer using data in the way expected of a reasonable customer for periodic travel.

We may suspend your service, restrict your usage, or charge you for the data that you use in excess of these amounts (currently £2.50 per GB), and we'll let you know by SMS or email before we do so.

https://www.sky.com/help/articles/sky-mobile-fair-usage-policy.