https://helpforum.sky.com/t5/Sky-Mobile/Parental-restrictions/m-p/5188105#M282263 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/198704">@october2006</a>&nbsp;</P> <P>To confirm you are using only a credit card and not a debit card ?</P> <P>&nbsp;</P> <P>If so and if this isn't working and if you have a phone/device contract with Sky then call them&nbsp;on 150 as they should be able to remove this for you as they should know you are aged 18 or over due to the fact only someone of this age can sign a credit agreement.</P> Sun, 11 Jan 2026 10:02:21 GMT caesarome 2026-01-11T10:02:21Z https://helpforum.sky.com/t5/Sky-Mobile/Parental-restrictions/m-p/5188102#M282261 <P>I'm trying to take off parental controls from my mobile phone so that I can download, for example, the lottery app. I've gone into settings where it states to put in details for a bank/ credit card details. I've entered two different cards but an error message comes up stating enter valid card number details. The card details are correct along with name, expiry date and 3 digits but keeps telling me the details are invalid.</P><P>&nbsp;</P> Sun, 11 Jan 2026 09:59:14 GMT https://helpforum.sky.com/t5/Sky-Mobile/Parental-restrictions/m-p/5188102#M282261 october2006 2026-01-11T09:59:14Z https://helpforum.sky.com/t5/Sky-Mobile/Parental-restrictions/m-p/5188105#M282263 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/198704">@october2006</a>&nbsp;</P> <P>To confirm you are using only a credit card and not a debit card ?</P> <P>&nbsp;</P> <P>If so and if this isn't working and if you have a phone/device contract with Sky then call them&nbsp;on 150 as they should be able to remove this for you as they should know you are aged 18 or over due to the fact only someone of this age can sign a credit agreement.</P> Sun, 11 Jan 2026 10:02:21 GMT https://helpforum.sky.com/t5/Sky-Mobile/Parental-restrictions/m-p/5188105#M282263 caesarome 2026-01-11T10:02:21Z