https://helpforum.sky.com/t5/Sky-Mobile/S/m-p/5187932#M282242 <P>I need to return my phone Think I did this wrong it's for my existing number</P> Sat, 10 Jan 2026 23:10:01 GMT Eve37 2026-01-10T23:10:01Z https://helpforum.sky.com/t5/Sky-Mobile/S/m-p/5187931#M282241 <P>I received my phone but I think I have done this wrong It should be an upgrade /new for &nbsp;I had no option to use my data piggybank</P> Sat, 10 Jan 2026 23:07:21 GMT https://helpforum.sky.com/t5/Sky-Mobile/S/m-p/5187931#M282241 Eve37 2026-01-10T23:07:21Z https://helpforum.sky.com/t5/Sky-Mobile/S/m-p/5187932#M282242 <P>I need to return my phone Think I did this wrong it's for my existing number</P> Sat, 10 Jan 2026 23:10:01 GMT https://helpforum.sky.com/t5/Sky-Mobile/S/m-p/5187932#M282242 Eve37 2026-01-10T23:10:01Z https://helpforum.sky.com/t5/Sky-Mobile/S/m-p/5188022#M282251 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4587481">@Eve37</a>&nbsp; your messages are a bit confusing ?</P><P>&nbsp;</P><P>If you are within the 31 day cooling off period then you need to call sky on 150 to arrange the return. Outside of the 31 days and you can't.&nbsp;</P> Sun, 11 Jan 2026 07:26:09 GMT https://helpforum.sky.com/t5/Sky-Mobile/S/m-p/5188022#M282251 63johnw 2026-01-11T07:26:09Z https://helpforum.sky.com/t5/Sky-Mobile/S/m-p/5188079#M282259 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4587481">@Eve37</a>&nbsp;</P> <P>It can't be both an upgrade or new so why do you think you have ordered it wrong ?</P> Sun, 11 Jan 2026 09:36:08 GMT https://helpforum.sky.com/t5/Sky-Mobile/S/m-p/5188079#M282259 caesarome 2026-01-11T09:36:08Z