https://helpforum.sky.com/t5/Sky-Mobile/Samsung-25se/m-p/5187621#M282225 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4587083">@Ozzie71</a>&nbsp;<BR />As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Easiest way is by dialling 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here <BR /><A href="https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund" target="_blank">https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund</A> <BR /><BR />Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.</P> Sat, 10 Jan 2026 18:40:37 GMT Daniel0210 2026-01-10T18:40:37Z https://helpforum.sky.com/t5/Sky-Mobile/Samsung-25se/m-p/5187616#M282224 <P>Just received my samsung after changing from iphone not happy with it would like to return to iphone</P> Sat, 10 Jan 2026 18:36:36 GMT https://helpforum.sky.com/t5/Sky-Mobile/Samsung-25se/m-p/5187616#M282224 Ozzie71 2026-01-10T18:36:36Z https://helpforum.sky.com/t5/Sky-Mobile/Samsung-25se/m-p/5187621#M282225 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4587083">@Ozzie71</a>&nbsp;<BR />As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Easiest way is by dialling 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here <BR /><A href="https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund" target="_blank">https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund</A> <BR /><BR />Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.</P> Sat, 10 Jan 2026 18:40:37 GMT https://helpforum.sky.com/t5/Sky-Mobile/Samsung-25se/m-p/5187621#M282225 Daniel0210 2026-01-10T18:40:37Z