topic Re: Paying Bill in Sky Mobile

Paying Bill

PopplePie — Thu, 02 Oct 2025 06:18:17 GMT

My account is showing that my mobile phone bill is overdue but the amount has left my account by direct debit.

I also want to set up broadband but it won't let me as it says the mobile bill needs to be paid first.

thanks

Re: Paying Bill

PopplePie — Thu, 02 Oct 2025 06:19:55 GMT

I have also tried to pay the bill again, but it won't let me pay again. But still says overdue 🤷‍♀️

Re: Paying Bill

Daniel0210 — Thu, 02 Oct 2025 06:45:31 GMT

@PopplePie

When is your payment date? If you have a Direct Debit set up and the full payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

Re: Paying Bill

PopplePie — Thu, 02 Oct 2025 09:05:25 GMT

Direct debit left my account on 30th September. It's marked as payment complete on my bank account.

Re: Paying Bill

caesarome — Thu, 02 Oct 2025 09:08:51 GMT

I would leave it a day or two as you might find that your Sky account then updates but as stated above do not make any other payment towards this.

Re: Paying Bill

PopplePie — Thu, 02 Oct 2025 09:18:42 GMT

Ok thank you 😁

Re: Paying Bill

Jane+thackstone — Sat, 10 Jan 2026 15:57:24 GMT

Hi I paid my sky bill and it's saying that my services will be cut off

Re: Paying Bill

Daniel0210 — Sat, 10 Jan 2026 15:59:49 GMT

@Jane+thackstone

Did you make a manual payment? If so that might have gone towards the February bill.

Payments aren't processed at a weekend or bank holiday anyway.

Re: paying too much

Jane+thackstone — Sat, 10 Jan 2026 16:04:19 GMT

I paid my full sky bill they are saying my services are going to be restricted

Re: paying too much

caesarome — Sat, 10 Jan 2026 16:05:05 GMT

@Jane+thackstone

What was your billing date ?

When did you make this manual payment ?

Re: paying too much

Daniel0210 — Sat, 10 Jan 2026 16:07:03 GMT

@Jane+thackstone

Not sure why you've asked this again. Your posts have been merged together.