topic Re: price increase in Sky Mobile

price increase

Josh1232 — Sat, 10 Jan 2026 15:06:32 GMT

You are increasing the price of my mobile data plan. When I started purchasing this phone contract I was not made aware this would change. I do not agree with the changes

Re: price increase

Daniel0210 — Sat, 10 Jan 2026 15:16:30 GMT

@Josh1232

You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Once you have received the email or letter that Sky will send out you can contact them if you wish to leave penalty free (within 30 days of the notification).

Re: price increase

SKY1992bf — Sat, 10 Jan 2026 15:17:22 GMT

@Josh1232 Your price notification should give you the option to cancel within 30 days of receiving the notification, penalty free if you don't agree with it

Re: price increase

chrisdunn — Sat, 10 Jan 2026 23:52:15 GMT

Incorrect. Sky firmly will not let me leave without paying a termination fee.

Re: price increase

Daniel0210 — Sun, 11 Jan 2026 04:51:59 GMT

@chrisdunn

Have you received your letter or email yet outlining the increase?

Re: price increase

chrisdunn — Sun, 11 Jan 2026 10:09:26 GMT

I have.

Re: price increase

caesarome — Sun, 11 Jan 2026 10:17:16 GMT

@chrisdunn

Then they are incorrect as you can and should be able to leave penalty free so I would suggest contacting them again and point this out to them, perhaps quote what it says on the email/letter you were sent.

Re: price increase

Daniel0210 — Sun, 11 Jan 2026 10:18:07 GMT

@chrisdunn

Then that letter / email notification determines the start of the 30 days whereby you can ask to leave penalty free. I haven't had my notification yet but presumably it gives advice on cancelling should you wish to.

Re: price increase

RC2023 — Mon, 12 Jan 2026 11:57:54 GMT

I spent an hour on chat the day the price increase was announced & the first agent said I could not leave without paying an early termination fee. The second agent claimed they couldn't verify my identity although the previous agent had no problem.

I've had official confirmation of the increase & I still can't leave without paying early termination fees so I think my next point of contact is ofcom

Re: price increase

63johnw — Mon, 12 Jan 2026 12:04:15 GMT

For information I just received my notification today @RC2023 and it states in the email about the 30 days.

Re: price increase

PandJ2020 — Mon, 12 Jan 2026 12:17:32 GMT

@RC2023 wrote:
I think my next point of contact is ofcom

No.

it would be the provider's complaint process first.

Re: price increase

RC2023 — Mon, 12 Jan 2026 12:22:51 GMT

Just done that, agent didn't want to raise it but wanted to transfer me to a team about offers

Re: price increase

chrisdunn — Mon, 12 Jan 2026 12:32:23 GMT

I finally managed to leave. Sent a copy of the email and that seems to have worked. So it is possible.