topic T in Sky Mobile

T

MeganWalsh — Sat, 10 Jan 2026 13:58:39 GMT

Hi I am trying to process the mobile leaving service. Got sent verification code but an error keeps coming up

Re: T

PandJ2020 — Sat, 10 Jan 2026 14:15:19 GMT

@MeganWalsh wrote:
Got sent verification code but an error keeps coming up

When? I presume you're trying to give a PAC to a different provider?

Re: T

MeganWalsh — Sat, 10 Jan 2026 14:48:31 GMT

I have changed provider and need my number transferred over.
I received a message from sky giving my one time authentication code. I need to use this code to authorize the transfer request.

When the code was entered an error came up and when I requested a new code the same error comes up saying there is technical difficulties.

Re: T

63johnw — Sat, 10 Jan 2026 15:53:53 GMT

Hi @MeganWalsh you need a PAC from sky not a one time authentication code.

Re: T

caesarome — Sat, 10 Jan 2026 16:10:37 GMT

@MeganWalsh

This link explains how to get a PAC code from Sky of which you then give it to your new supplier:

https://www.sky.com/help/articles/switching-mobile-providers-leaving-sky-mobile