topic Re: Received a call about a new SIM in Sky Mobile

Received a call about a new SIM

Sarah546 — Sat, 10 Jan 2026 11:31:52 GMT

I received a call from stating that they are from Sky and all customers are receiving a new SIM card and my old card will be deactivated because of customers having problems. Is this a scam call or genuine?

Re: Received a call about a new SIM

Daniel0210 — Sat, 10 Jan 2026 11:33:39 GMT

@Sarah546

It's a scam. Hopefully you didn’t provide any information.

They try to obtain sufficient information to be able to order expensive mobile devices under your name which Sky innocently deliver to you.

The scammers would then recontact you (again claiming to be Sky) saying they have made a mistake and for you to send it to a (non Sky) address. If you did that they then have the device and you have the bill.

They are very cunning. They may send packaging to post the item (to them) or might even send a 'courier' to collect it.

See this link

https://www.sky.com/help/articles/account-takeover

With any calls from 'Sky' (especially unexpected calls) if the caller asks for your

previously agreed telephone password to confirm you're the account holder (which I would expect a genuine Sky agent to do) initially give an INCORRECT one on purpose. If the caller doesn't challenge it then you know it'll likely be a scam call.

Re: Received a call about a new SIM

Sarah546 — Sat, 10 Jan 2026 11:49:31 GMT

Thank you for your help. I only told them my email address but when they were constantly asking me to spell it out I refused and told them that they should spell it to me as it should be on my account and they couldn't so I put the phone down. I've blocked the number so hopefully won't hear from them again.