topic Re: Connection Not Workinh in Sky Mobile

Connection Not Workinh

Rosie5678 — Fri, 09 Jan 2026 18:37:28 GMT

My Connction on my iphone 15 is not working, I have no network bars and calls do not go through to my phone due to lack of connection. I was wondering how to solve it or resolve it

Re: Connection Not Workinh

63johnw — Fri, 09 Jan 2026 18:45:23 GMT

Hi @Rosie5678 any issues showing ?

https://www.sky.com/help/articles/service-status-sky-mobile

Re: Connection Not Workinh

Rosie5678 — Fri, 09 Jan 2026 18:50:01 GMT

It says that a nearby mast isn't working, would that effect calls coming through to my phone I had someone trying to call me but I did not get the call at all, my calls also keep breaking up

Re: Connection Not Workinh

63johnw — Fri, 09 Jan 2026 19:00:27 GMT

Yes that would affect both incoming and outgoing calls @Rosie5678 Sky don't own the masts so are relying on others to fix them. You should be able to register for updates via that page.

Re: Connection Not Workinh

Rosie5678 — Fri, 09 Jan 2026 19:12:28 GMT

Thank you!