topic New Phone Change for another in Sky Mobile

New Phone Change for another

philip+brook — Fri, 09 Jan 2026 16:06:29 GMT

Took out a new contract,received phone 9th Jan, found I need to change it for a different one, a galaxy phone is no good to me. Should have ordered an Apple I phone. What do I do? I am afraid the main pages are useless for returns info.

Re: New Phone Change for another

caesarome — Fri, 09 Jan 2026 16:09:59 GMT

@philip+brook

You have 31 days to change your mind regarding the phone so to start the return process you need to call Sky on 150 from a phone that has a Sky sim in it. When returning the phone make sure you get and keep the proof of posting receipt as that will contain the tracking details.

Re: New Phone Change for another

Daniel0210 — Fri, 09 Jan 2026 16:17:24 GMT

@philip+brook
In addition to that posted by @caesarome be aware if you order an alternative device you will undergo further credit checks.