Roaming wont work

Leannatoner — Fri, 09 Jan 2026 14:35:02 GMT

My Data wont work when im abroad

Re: Roaming wont work

PandJ2020 — Fri, 09 Jan 2026 14:37:39 GMT

@Leannatoner wrote:
My Data wont work when im abroad

What country are you in?

Re: Roaming wont work

Leannatoner — Fri, 09 Jan 2026 14:39:52 GMT

France

Re: Roaming wont work

Daniel0210 — Fri, 09 Jan 2026 15:21:09 GMT

@Leannatoner

Try the troubleshooting in this link

https://www.sky.com/help/articles/sky-mobile-roaming-problems

Alternatively if you've been there for a while could you have exceeded the fair usage policy?

Roaming using Roaming Passport Plus is now limited to 25GB per billing period.

From Skys own website...

When you roam using our Roaming Passport Plus, we consider that up to 25GB per billing period is a reasonable amount of data to use. If you exceed this amount, we'll assume that you're no longer using data in the way expected of a reasonable customer for periodic travel.

We may suspend your service, restrict your usage, or charge you for the data that you use in excess of these amounts (currently £2.50 per GB), and we'll let you know by SMS or email before we do so.

https://www.sky.com/help/articles/sky-mobile-fair-usage-policy.

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