https://helpforum.sky.com/t5/Sky-Mobile/A17-phone/m-p/5185375#M282083 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3929238">@Suzieq007</a>&nbsp;wrote:<BR />&nbsp;is it my sim which I kept from old phone.<HR /></BLOCKQUOTE><P>No.</P><P>&nbsp;</P><BLOCKQUOTE>&nbsp;Is it the phone<HR /></BLOCKQUOTE><P>If two different phones have the issue then it doesn't appear to be a hardware issue.&nbsp; Do you have the latest software?</P> Fri, 09 Jan 2026 12:14:59 GMT PandJ2020 2026-01-09T12:14:59Z https://helpforum.sky.com/t5/Sky-Mobile/A17-phone/m-p/5185361#M282080 I ordered a phone Samsung A17 and returned as it seemed to be not responding as it should. I would click on apps and it would take me somewhere different I would take photo and it would lag. Move my apps around or disappear altogether. And no way even after following all online advise can I get notifications an my apps . Returned and replaced with same and this phone is acting exactly the same. Is it the phone, is it my sim which I kept from old phone. HELP Fri, 09 Jan 2026 12:03:30 GMT https://helpforum.sky.com/t5/Sky-Mobile/A17-phone/m-p/5185361#M282080 Suzieq007 2026-01-09T12:03:30Z https://helpforum.sky.com/t5/Sky-Mobile/A17-phone/m-p/5185375#M282083 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3929238">@Suzieq007</a>&nbsp;wrote:<BR />&nbsp;is it my sim which I kept from old phone.<HR /></BLOCKQUOTE><P>No.</P><P>&nbsp;</P><BLOCKQUOTE>&nbsp;Is it the phone<HR /></BLOCKQUOTE><P>If two different phones have the issue then it doesn't appear to be a hardware issue.&nbsp; Do you have the latest software?</P> Fri, 09 Jan 2026 12:14:59 GMT https://helpforum.sky.com/t5/Sky-Mobile/A17-phone/m-p/5185375#M282083 PandJ2020 2026-01-09T12:14:59Z