topic Physical SIM card network not found in Sky Mobile

Physical SIM card network not found

Jonny999 — Fri, 09 Jan 2026 11:21:42 GMT

I put my existing physical sky SIM card into a new iPhone 16 and it states network not available. Can anyone assist?

Re: Physical SIM card network not found

caesarome — Fri, 09 Jan 2026 11:59:05 GMT

@Jonny999

Is the new iphone from Sky ?

Re: Physical SIM card network not found

Jonny999 — Fri, 09 Jan 2026 12:06:50 GMT

No, the original iPhone I had was on Sky contract, there was then a fault with it. I sent it to Apple who could not repair it and sent me a brand new phone yestersay

Re: Physical SIM card network not found

caesarome — Fri, 09 Jan 2026 12:10:15 GMT

Can you be sure the phone that Apple sent you isn't locked to a different network ?

Have you tried refreshing the network settings on it:

Go Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. Then go to Settings - Phone - My Number and change it if it is wrong, then reboot the phone. You will need to set up your Wifi connection again.

Re: Physical SIM card network not found

Jonny999 — Fri, 09 Jan 2026 12:18:26 GMT

Thanks for your help, I've tried all of this and nothing has changed.

Re: Physical SIM card network not found

caesarome — Fri, 09 Jan 2026 12:22:01 GMT

Do you know if the phone is unlocked, can you try the sim in another unlocked phone to see if it works ?

Re: Physical SIM card network not found

Jonny999 — Fri, 09 Jan 2026 12:23:01 GMT

Yes the phone is unlocked. Whilst my phone was away for repair I put the SIM card in an old phone and had the same issue, this old phone was also unlocked.

Re: Physical SIM card network not found

caesarome — Fri, 09 Jan 2026 12:24:52 GMT

As it wouldn't work in that alternative phone it might be worth contacting Sky for a replacement:

https://www.sky.com/help/articles/replacement-sim-sky-mobile

Select - No, I still need help >No, I want to get in touch > tick both boxes > Get in touch.

Re: Physical SIM card network not found

Jonny999 — Fri, 09 Jan 2026 12:25:41 GMT

Thank you for trying to help.