topic Re: Technical difficulties error message in Sky Mobile

Technical difficulties error message

LFab — Thu, 08 Jan 2026 17:12:58 GMT

New customer, been trying to activate my SIM for the past couple of hours - but with no luck as I keep getting an error for "technical difficulties"

Re: Technical difficulties error message

63johnw — Thu, 08 Jan 2026 17:19:21 GMT

Hi @LFab if you don't have another phone to use to call sky then try contacting them via the social media links at the bottom of this page for help.

Re: Technical difficulties error message

caesarome — Thu, 08 Jan 2026 17:19:34 GMT

@LFab

Make sure all your detais are filled in here so that nothing like your first or surname is missing:

https://www.sky.com/mydetails/account-info

If this is correct then you will have to find a way to either call Sky or perhaps contact them via one of the social media links at the bottom of this page.

Re: Technical difficulties error message

Hopkins2 — Thu, 08 Jan 2026 17:26:10 GMT

Same here for me. It's so frustrating. Was on phone for 90 mins yesterday buying the phone and it nearly drove me insane.

Re: Technical difficulties error message

LFab — Thu, 08 Jan 2026 17:42:53 GMT

I do have another phone and will try to contact them tomorrow in case I don't manage to make it work through the link(s).

It's quite frustrating tho, and as a new customer it really makes me question my choice.

Oh well, fingers crossed this is gonna work *at some point*...