https://helpforum.sky.com/t5/Sky-Mobile/Cleared-balance/m-p/5184424#M281908 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4582597">@OS4</a>&nbsp;</P> <P>It does sound like you need to put in a complaint:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/complaints" target="_blank">https://www.sky.com/help/complaints </A></P> <P>&nbsp;</P> <P>This gives Sky 8 weeks to resolve this issue and if they do not you can ask for a deadlock letter to take it further.</P> Wed, 07 Jan 2026 22:10:12 GMT caesarome 2026-01-07T22:10:12Z https://helpforum.sky.com/t5/Sky-Mobile/Cleared-balance/m-p/5184353#M281894 <P>I paid the remainder of my balance off in one go in October 2024. Now all of a sudden from July 2025 I apparently owe more money totalling £66. I have spoke to 2 people over the phone who said they had cleared it but clearly haven't.&nbsp;</P> Wed, 07 Jan 2026 20:44:00 GMT https://helpforum.sky.com/t5/Sky-Mobile/Cleared-balance/m-p/5184353#M281894 OS4 2026-01-07T20:44:00Z https://helpforum.sky.com/t5/Sky-Mobile/Cleared-balance/m-p/5184394#M281901 <P>Ok, we're other customers here so cannot check or clear anything...</P><P>&nbsp;</P><P>Raise a complaint if necessary.</P> Wed, 07 Jan 2026 21:28:01 GMT https://helpforum.sky.com/t5/Sky-Mobile/Cleared-balance/m-p/5184394#M281901 PandJ2020 2026-01-07T21:28:01Z https://helpforum.sky.com/t5/Sky-Mobile/Cleared-balance/m-p/5184424#M281908 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4582597">@OS4</a>&nbsp;</P> <P>It does sound like you need to put in a complaint:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/complaints" target="_blank">https://www.sky.com/help/complaints </A></P> <P>&nbsp;</P> <P>This gives Sky 8 weeks to resolve this issue and if they do not you can ask for a deadlock letter to take it further.</P> Wed, 07 Jan 2026 22:10:12 GMT https://helpforum.sky.com/t5/Sky-Mobile/Cleared-balance/m-p/5184424#M281908 caesarome 2026-01-07T22:10:12Z