topic Re: Mobile phone billing in Sky Mobile

Mobile phone billing

kc60 — Tue, 06 Jan 2026 15:04:18 GMT

Changed my contract beginning of December 2025 and wrong information is being shown on next bill. I have been told that the change is still in pending and that deal is no longer available. Surely if I got a contract sent through it should be binding 🤔

Re: Mobile phone billing

caesarome — Tue, 06 Jan 2026 16:07:55 GMT

@kc60

All you can do is to fill in this form to register a complaint:

https://www.sky.com/help/complaints

Re: Mobile phone billing

kc60 — Tue, 06 Jan 2026 16:09:36 GMT

Thank you, I have tried this twice but had no response 😩

Re: Mobile phone billing

caesarome — Tue, 06 Jan 2026 16:12:17 GMT

You only need to do it the once as Sky then has up to 8 weeks to resolve this issue or you can request a deadlock letter that allow you to take it further as you can read about here:

https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice

Re: Mobile phone billing

kc60 — Tue, 06 Jan 2026 16:14:56 GMT

Thank you for this information