Poppys Phone

Teresa73 — Tue, 06 Jan 2026 14:24:29 GMT

Before Christmas I rang up explaining that my daughter's phone was broken. I was promised that you would send out a package so the phone could be sent back and fixed. I have still not received this package. Please can you look in to this and have one sent asap ?

Re: Poppys Phone

SKY1992bf — Tue, 06 Jan 2026 14:34:16 GMT

@Teresa73 we're a customer helps customer support forum only, not sky support you will need to contact sky direct about this

These are the current methods for contacting Sky…

▪️call by dialling 150 (free) from either a Sky Talk landline or a Sky mobile.

Calls to Sky will start automated which may offer you the online help route (see below) or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

▪️online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

▪️ Sky Assistant is also available at the top of sky.com/help for most service issues and gives you 24/7 help and a quick response. It will provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

▪️Social Media You can also get in touch with Sky via the messaging services on: Facebook or Instagram (links at the bottom of the forum page).

Note If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required.

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Poppys Phone

Re: Poppys Phone