https://helpforum.sky.com/t5/Sky-Mobile/Lucas/m-p/5182647#M281632 <P>Have paid €234 on front to get iPhone 17 pro but it's cancelled this happened on the 29th of December and now the 5th of January still have not my money back&nbsp;</P> Mon, 05 Jan 2026 17:36:29 GMT Lucas9 2026-01-05T17:36:29Z https://helpforum.sky.com/t5/Sky-Mobile/Lucas/m-p/5182647#M281632 <P>Have paid €234 on front to get iPhone 17 pro but it's cancelled this happened on the 29th of December and now the 5th of January still have not my money back&nbsp;</P> Mon, 05 Jan 2026 17:36:29 GMT https://helpforum.sky.com/t5/Sky-Mobile/Lucas/m-p/5182647#M281632 Lucas9 2026-01-05T17:36:29Z https://helpforum.sky.com/t5/Sky-Mobile/Lucas/m-p/5182648#M281633 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4580680">@Lucas9</a>&nbsp;<BR />It’s possible you may still have failed one of the required credit check(s). For a sim deal it’s just a soft credit check, for a device there’s also an enhanced check. See this link for Skys guidance ~ <BR /><A href="https://www.sky.com/help/articles/credit-checks-sky-mobile" target="_blank">https://www.sky.com/help/articles/credit-checks-sky-mobile</A> <BR /><BR />Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to contact Sky to chase it up.<BR /><BR />This link may also prove useful<BR /><A href="https://www.sky.com/help/articles/sky-credit-builder" target="_blank">https://www.sky.com/help/articles/sky-credit-builder</A> </P> Mon, 05 Jan 2026 17:39:53 GMT https://helpforum.sky.com/t5/Sky-Mobile/Lucas/m-p/5182648#M281633 Daniel0210 2026-01-05T17:39:53Z