topic Re: Transferring number in Sky Mobile

Transferring number

Trish53_ — Sun, 04 Jan 2026 12:56:00 GMT

Got a SKY upgrade. Received phone, trying to transfer number got PAC number but said can't be a SKY PAC number. How do I transfer my old SKY number?

Re: Transferring number

SKY1992bf — Sun, 04 Jan 2026 13:02:37 GMT

@Trish53_ You can't transfer numbers on the same network

what you need to do is port the number you want to keep to another non sky payg network then back again to the correct sky sim

Re: Transferring number

caesarome — Sun, 04 Jan 2026 13:03:09 GMT

@Trish53_

You can't transfer a number between two Sky sims so just move the sim you were using in your old phone into your new one and the new sim you ordered will be cancelled if you have not activated it.

The work around is to transfer the number to a PAYG network then back to the new Sky sim.

Re: Transferring number

Trish53_ — Sun, 04 Jan 2026 13:06:16 GMT

But I got the phone as an upgrade

Re: Transferring number

caesarome — Sun, 04 Jan 2026 13:07:48 GMT

Then as advised, move the sim from your old phone into your new phone and it is job done.

Re: Transferring number

SKY1992bf — Sun, 04 Jan 2026 13:08:11 GMT

@Trish53_ wrote:
But I got the phone as an upgrade

@Trish53_ That's irrelevant the advice given is still correct

Re: Transferring number

SKY1992bf — Sun, 04 Jan 2026 13:13:10 GMT

@caesarome wrote:
Then as advised, move the sim from your old phone into your new phone and it is job done.

@Trish53_ unless you have changed data plans and received a new SIM card with the new data plan in which case you would have to port out and back as advised

cc @caesarome