topic Re: Missing return email in Sky Mobile

Missing return email

ellis_mc — Sat, 03 Jan 2026 14:32:45 GMT

I bought new phone and it was not suitable, i've since asked for a return slip and was told it would be emailed to me but i haven't received it. I phoned back to ask again and was just told that the return was waiting to be shipped.

Is there an actual person i can speak to?

Re: Missing return email

Daniel0210 — Sat, 03 Jan 2026 14:39:09 GMT

@ellis_mc wrote:

I phoned back to ask again and was just told that the return was waiting to be shipped.

Is there an actual person i can speak to?

@ellis_mc

It seems you already did.

Re: Missing return email

ellis_mc — Sat, 03 Jan 2026 14:40:08 GMT

i don't have my email and i've not spoke to an actual person

Re: Missing return email

Daniel0210 — Sat, 03 Jan 2026 14:46:04 GMT

I phoned back to ask again and was just told that the return was waiting to be shipped.

@ellis_mc

So you didn't phone back? If you didn't you'll need to call Sky.

Re: Missing return email

ellis_mc — Sat, 03 Jan 2026 14:47:23 GMT

i did phone back but was unable to speak to a real person, just another robot. so please let

me know a way to speak to a real person if there is one.

Re: Missing return email

Daniel0210 — Sat, 03 Jan 2026 14:52:19 GMT

@ellis_mc

All calls will start automated (aka 'the bot') which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.