topic New Data Plan offer issue in Sky Mobile

New Data Plan offer issue

JordanC98 — Fri, 02 Jan 2026 22:14:21 GMT

I'm looking at purchasing your current offer of 10gb Data for just £5 a month however when I add it to the basket it's showing up as £12 a month? Please help!

Re: New Data Plan offer issue

PandJ2020 — Fri, 02 Jan 2026 22:22:40 GMT

There is no £5 offer? When I look it shows £14pm for 10GB discounted to £12pm.

Re: New Data Plan offer issue

JordanC98 — Sat, 03 Jan 2026 04:27:11 GMT

It's exclusive to Sky VIP members when you go to the rewards section of your account?

Re: New Data Plan offer issue

Daniel0210 — Sat, 03 Jan 2026 04:44:17 GMT

@JordanC98
You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Remember that virtually all Sky customers are VIP members to one level or another. Contact Sky and see it the agent can apply the offer for you.

Re: New Data Plan offer issue

63johnw — Sat, 03 Jan 2026 07:31:30 GMT

From the T&C's @JordanC98

"10GB data plan for £5 a month: Subject to status and credit check. Offer only available on new plans."

Re: New Data Plan offer issue

PandJ2020 — Sat, 03 Jan 2026 08:37:49 GMT

Ok, found it. Mine does the same, says £5 but says £12 when you progress.

You'll have to call Sky but as noted above, this is for new dataplans (with new numbers) - you cannot apply it to an existing SIM.