https://helpforum.sky.com/t5/Sky-Mobile/Orders-being-cancelled/m-p/5180572#M281288 <P>I ordered a sim and did not activate it in time , it now will not allow me to buy a new one , I get an email saying confirmed then cancelled.&nbsp;<BR /><BR /></P> Fri, 02 Jan 2026 20:56:07 GMT Tiegancarling 2026-01-02T20:56:07Z https://helpforum.sky.com/t5/Sky-Mobile/Orders-being-cancelled/m-p/5180572#M281288 <P>I ordered a sim and did not activate it in time , it now will not allow me to buy a new one , I get an email saying confirmed then cancelled.&nbsp;<BR /><BR /></P> Fri, 02 Jan 2026 20:56:07 GMT https://helpforum.sky.com/t5/Sky-Mobile/Orders-being-cancelled/m-p/5180572#M281288 Tiegancarling 2026-01-02T20:56:07Z https://helpforum.sky.com/t5/Sky-Mobile/Orders-being-cancelled/m-p/5180611#M281290 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4578428">@Tiegancarling</a>&nbsp;</P> <P>Are you saying that after ordering a new sim you then received&nbsp;the cancellation email, if so it might be because you have afiled a credit check that takes place when sims are ordered.</P> <P>&nbsp;</P> <P>If this is what has happened you might want to look into this yourself by signing up to a site that allows you to view your records, one credit checking site they use is Experian so you could sign up to a free trial with them, just remember to cancel.</P> Fri, 02 Jan 2026 21:38:16 GMT https://helpforum.sky.com/t5/Sky-Mobile/Orders-being-cancelled/m-p/5180611#M281290 caesarome 2026-01-02T21:38:16Z https://helpforum.sky.com/t5/Sky-Mobile/Orders-being-cancelled/m-p/5180722#M281315 <P>i get the same been with sky 33+ years VIP very annoying</P> Sat, 03 Jan 2026 08:47:32 GMT https://helpforum.sky.com/t5/Sky-Mobile/Orders-being-cancelled/m-p/5180722#M281315 PyG 2026-01-03T08:47:32Z