https://helpforum.sky.com/t5/Sky-Mobile/iPhone-15/m-p/5180479#M281267 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4578274">@CMac1977</a>&nbsp;The following may or may not help but its worth giving it a go ,&nbsp;<SPAN>To turn off&nbsp;iCloud+ Private Relay - Settings &gt; Apple ID page (select your name at the top) &gt; ICloud &gt; go down to iCloud+ section &gt; Private Relay &gt; toggle off.</SPAN></P><P><SPAN>It may also be worth seeing if turning off WiFi assist helps.</SPAN></P> Fri, 02 Jan 2026 18:55:34 GMT daveNOS 2026-01-02T18:55:34Z https://helpforum.sky.com/t5/Sky-Mobile/iPhone-15/m-p/5180416#M281260 <P>I got my son got a new iPhone 15 for his Xmas through Sky and connection to our&nbsp;<SPAN>&nbsp;WiFi at home on it is very weak, pretty much unusable.</SPAN></P><P><SPAN>Not had any&nbsp;</SPAN><SPAN>problems with the WiFi before (Plusnet) everything else which is connected to it works fine.</SPAN></P><P><SPAN>He is also unable to log into Snapchat for this reason and he keeps getting an error code C14A.&nbsp;</SPAN></P><P>&nbsp;</P> Fri, 02 Jan 2026 18:04:33 GMT https://helpforum.sky.com/t5/Sky-Mobile/iPhone-15/m-p/5180416#M281260 CMac1977 2026-01-02T18:04:33Z https://helpforum.sky.com/t5/Sky-Mobile/iPhone-15/m-p/5180479#M281267 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4578274">@CMac1977</a>&nbsp;The following may or may not help but its worth giving it a go ,&nbsp;<SPAN>To turn off&nbsp;iCloud+ Private Relay - Settings &gt; Apple ID page (select your name at the top) &gt; ICloud &gt; go down to iCloud+ section &gt; Private Relay &gt; toggle off.</SPAN></P><P><SPAN>It may also be worth seeing if turning off WiFi assist helps.</SPAN></P> Fri, 02 Jan 2026 18:55:34 GMT https://helpforum.sky.com/t5/Sky-Mobile/iPhone-15/m-p/5180479#M281267 daveNOS 2026-01-02T18:55:34Z