topic Re: eSim applied but not working. in Sky Mobile

eSim applied but not working.

Talln — Fri, 02 Jan 2026 12:20:21 GMT

Old phone stolen.
Account blocked
New eSim acquired from Sky and despite appalling/wrong instructions it has been applied to the new phone.

Told to pay off some of my bill to unlock account? Why? Only the one phone SIM was temporarily blocked... I am not required to pay Sky anything according my T&Cs....
Anyway I paid the minimum £1.50 from my TV bill - the only one that comes up. But the lock is still in place.

No support telephone.

Utterly appalling service...endless repeating unhelpful web pages.

I will be cancelling if this is not sorted out today.

Re: eSim applied but not working.

63johnw — Fri, 02 Jan 2026 13:06:36 GMT

Hi @Talln it won't be sorted here unfortunately as this isn't sky CS. You will need to call sky or you could try the social media links at the bottom of this page to contact sky.

Re: eSim applied but not working.

caesarome — Fri, 02 Jan 2026 13:08:15 GMT

@Talln

If the phone that was stolen was from Sky then you do have to keep paying for it as stolen phone doesn't mean you stop paying for it.