topic Re: Sim in Sky Mobile

Sim

SabeehaBegum — Thu, 01 Jan 2026 16:09:20 GMT

I went aboard for 4 weeks now my sim is not working what do I do

Re: Sim

caesarome — Thu, 01 Jan 2026 16:14:16 GMT

@SabeehaBegum

Make sure you phone is now set to home or automatic:

Apple:

Settings > Mobile Data > SIM Applications > Make sure this is set to home/automatic

Android:

Sky Menu App or SIM toolkit > Roaming > Make sure this is set to home/automatic

Re: Sim

SabeehaBegum — Fri, 02 Jan 2026 09:42:38 GMT

Hi thanks for the reply. I have checked that it is on automatic however still not working. Keeps saying no service showing no bars

Re: Sim

caesarome — Fri, 02 Jan 2026 10:08:24 GMT

@SabeehaBegum

Do any mast issues show here for you:

https://www.sky.com/help/servicestatus/mobile

If not then you will have to contact Sky, perhaps via social media as there are links at the bottom of this page to their sites or via the messaging service here:

https://www.sky.com/help/articles/replacement-sim

At the bottom of the above link select - No, I still need help >No, I want to get in touch > tick both boxes > Get in touch.

Re: Sim

63johnw — Fri, 02 Jan 2026 10:10:08 GMT

@SabeehaBegum wrote:
Hi thanks for the reply. I have checked that it is on automatic however still not working. Keeps saying no service showing no bars

Have you tried changing it from automatic @SabeehaBegum ?

Re: Sim

SabeehaBegum — Fri, 02 Jan 2026 11:40:16 GMT

Yes I have tried still not working

Re: Sim

caesarome — Fri, 02 Jan 2026 13:10:29 GMT

Then you will need to contact Sky to see if a replacement sim works.