topic Re: Continued known error in Sky Mobile

Continued known error

Fox72 — Fri, 02 Jan 2026 07:37:27 GMT

I have for several months had incoming calls refused as the user says they get a message stating you have dialled an incorrect number but it is actually correct. I also have issues making calls whereby calls never connect and just say dialling but then disconnect This is a known issue to Sky but noone is offering help and its 99% certain a new simple is required

Re: Continued known error

Daniel0210 — Fri, 02 Jan 2026 07:43:36 GMT

@Fox72 wrote:
and its 99% certain a new simple is required

@Fox72

Not for months but for 4-5 days, some customers have been experiencing similar issues discussed in this long thread

https://helpforum.sky.com/t5/Sky-Mobile/Phone-not-working-in-calls-or-out-calls-just-disconnecting/td-p/5176306

If you meant to type a new sim is required then ask Sky to send a replacement in case yours has developed a fault. These are sent out via Royal Mail.

Re: Continued known error

Fox72 — Sat, 03 Jan 2026 17:24:31 GMT

A simple thing of turning your phone off and on or switching to Airplane mode doesn't help.... ive done all the basics and uploaded new network settings

Nowhere on Sky App or website does it offer a SIM replacement..... gave up phoning as either get cut off, wrong department or noone ever answers

Re: Continued known error

caesarome — Sat, 03 Jan 2026 17:26:15 GMT

@Fox72

https://www.sky.com/help/articles/replacement-sim

At the bottom of the above link select - No, I still need help >No, I want to get in touch > tick both boxes > Get in touch.

Re: Continued known error

Fox72 — Sat, 03 Jan 2026 17:36:09 GMT

That link is useless, already accessed that via APP and it just gives you phone numbers again or try Community.... ive been there already and chat is a waste of space as noone understands you as is the same with any live chat service

Re: Continued known error

caesarome — Sat, 03 Jan 2026 19:19:07 GMT

@Fox72

Have you just tried saying you believe you sim has developed a fault so can they send you a replacement sim to try so without going into to much detail ?