https://helpforum.sky.com/t5/Sky-Mobile/Phone-contract/m-p/5179849#M281129 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4577541">@Sravya1</a>&nbsp;</P> <P>Do you mean you have failed the crtedit checks that take place ?</P> <P>&nbsp;</P> <P>If so you can call Sky to find out if this is what has happened as they can answer this for you but as Sky is not allowed to view your financial records they can not tell you why you have failed the check. You might want to look into this yourself by signing up to a site that allows you to view your records, one credit checking site they use is Experian so you could sign up to a free trial with them, just remember to cancel.</P> <P><BR />If this is the case then any upfront charges that you have paid should be refunded within about 14 days.</P> Fri, 02 Jan 2026 05:32:49 GMT caesarome 2026-01-02T05:32:49Z https://helpforum.sky.com/t5/Sky-Mobile/Phone-contract/m-p/5179838#M281125 <P>Hi,&nbsp;</P><P>&nbsp;</P><P>I've been trying to place an order for iPhone 17 pro. But it says that the credit agreement has been failed by the agency. I want to know the reason that why it has been failed and why sky is not giving me a contract.&nbsp;</P> Fri, 02 Jan 2026 01:52:51 GMT https://helpforum.sky.com/t5/Sky-Mobile/Phone-contract/m-p/5179838#M281125 Sravya1 2026-01-02T01:52:51Z https://helpforum.sky.com/t5/Sky-Mobile/Phone-contract/m-p/5179849#M281129 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4577541">@Sravya1</a>&nbsp;</P> <P>Do you mean you have failed the crtedit checks that take place ?</P> <P>&nbsp;</P> <P>If so you can call Sky to find out if this is what has happened as they can answer this for you but as Sky is not allowed to view your financial records they can not tell you why you have failed the check. You might want to look into this yourself by signing up to a site that allows you to view your records, one credit checking site they use is Experian so you could sign up to a free trial with them, just remember to cancel.</P> <P><BR />If this is the case then any upfront charges that you have paid should be refunded within about 14 days.</P> Fri, 02 Jan 2026 05:32:49 GMT https://helpforum.sky.com/t5/Sky-Mobile/Phone-contract/m-p/5179849#M281129 caesarome 2026-01-02T05:32:49Z