topic Re: Mobile bill in Sky Mobile

Mobile bill

Janette1969 — Wed, 31 Dec 2025 13:33:37 GMT

I've paid my mobile bill but keeps saying I haven't

Re: Mobile bill

Janette1969 — Wed, 31 Dec 2025 13:34:44 GMT

Mobile bill

Re: Mobile bill

PandJ2020 — Wed, 31 Dec 2025 13:44:48 GMT

@Janette1969 wrote:
I've paid my mobile bill but keeps saying I haven't

If you paid today then you have to wait for it to clear - likely to be 2 January now.

If it was an unnecessary manual payment then that payment counts towards next month's bill and Sky will still attempt to collect an automated one.

Re: Mobile bill

caesarome — Wed, 31 Dec 2025 13:43:48 GMT

@Janette1969

Your mobile bill shouldn't need manually paying if this is what you have done as Sky should take it automatically from you via whatever payment you have setup on

yoyr account.

As it is saying the bill hasn't been paid do you now see a credit on your account that matches the amount you paid ?