topic Re: New sim in Sky Mobile

New sim

Bon4 — Tue, 30 Dec 2025 20:42:23 GMT

I got a new contract and phone out with Sky yesterday. Received my phone and sim. I read through how to activate the sim, I wanted to keep my old number. But my old number hasn't transferred over and when I did do it came up as error? So is my sim activated with my old number? Or is it not?

Re: New sim

PandJ2020 — Tue, 30 Dec 2025 22:18:58 GMT

EDIT: Removed as OP confirmed PAC from another network

Re: New sim

caesarome — Tue, 30 Dec 2025 21:42:06 GMT

@Bon4

Is your number you want to move currently with Sky or a different network ?

Re: New sim

PandJ2020 — Tue, 30 Dec 2025 21:43:47 GMT

...if you have a PAC from a different network then it usually takes a working day to transfer (it's not immediate). Use your old provider's SIM until it stops working.

Re: New sim

Bon4 — Tue, 30 Dec 2025 21:54:50 GMT

Hiya, it's with a different network O2. I got a new concract out yesterday with Sky.

Re: New sim

caesarome — Tue, 30 Dec 2025 21:58:33 GMT

@Bon4

Did you activate the sim today and also give Sky the pac code you got from O2 today because if so the number would not transfer over until tomorrow at the earliest if you gave them the pac code before 6pm.

Re: New sim

Bon4 — Tue, 30 Dec 2025 22:04:23 GMT

Yes I activated SIM card today. I believe was after 6pm. I sent Sky the PAC code.

Then once sent said ERROR. This transfer will now take a couple of hours to process?
But O2 said will only take a few moments to transfer over? Or will this take longer due to being set up at 6pm?

Re: New sim

caesarome — Tue, 30 Dec 2025 22:16:40 GMT

@Bon4

This link show you the timescale:

https://www.sky.com/help/articles/sky-mobile-keep-your-number

As Thursday is the 1st so a Bank Holiday it might not transfer over now until Friday the 2nd.

Re: New sim

PandJ2020 — Tue, 30 Dec 2025 22:20:09 GMT

If you gave the code after 6PM then it's considered as being given tomorrow.

The transfer may not complete until 2 January. (As transfers are not processed during bank holidays or weekends)

For all transfers you should use your old provider's SIM until it stops working. (And then insert the Sky SIM)

Re: New sim

Bon4 — Tue, 30 Dec 2025 22:50:14 GMT

Thank you so much for the advice and help, I'll give it until the 2nd then.

Do I need to take my SIM card out my new phone? As I set it all up as a whole new phone (as I said I got a whole new phone and whatnot out with Sky) but I don't want to mess up anything with the new sim in I don't need too? My partner cancelled the old phone and sim. So will that affect the change of number?

Re: New sim

caesarome — Wed, 31 Dec 2025 05:35:11 GMT

You can continue using your O2 sim card then on the day the number transfers that will stop working then you should be able to use the Sky one or you can use that now with the number it came with so the choice is yours.