topic Re: Damaged Product in Sky Mobile

Damaged Product

CharlieN99 — Tue, 30 Dec 2025 14:57:00 GMT

Hello, I recieved a damaged Galaxy tablet yesterday, called up to be told the case was being handed to another team. It has been over 24 hours now and I have recieved zero contact from Sky about replacement being sent out and the damaged one being collected. Has anyone had a similar issue and how long did it take them to fully resolve the problem? Thanks in advance

Re: Damaged Product

Daniel0210 — Tue, 30 Dec 2025 14:59:42 GMT

@CharlieN99

It will take a lot longer than 24 hours. Sky will have to liaise with the distribution warehouse and DPD before deciding on the next step.

Re: Damaged Product

ankkiyy — Fri, 13 Mar 2026 13:55:28 GMT

I have the same issue, i received Damaged Ipad Pro 13 inch. Did they get it replaced for you ? and in how many days ?

Re: Damaged Product

CharlieN99 — Sat, 14 Mar 2026 09:27:49 GMT

I had a terrible experience with Sky, kept being handled by different people. Multiple phone calls, emails and live chats. They tried to bill be for the damaged device I sent back. 0/10 experience with customer services so far. All in all it took about a month to resolve, I'd advise you use the cooling off period to find another provider if possible!