https://helpforum.sky.com/t5/Sky-Mobile/Swap/m-p/5177565#M280416 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2926415">@Paulinr</a>&nbsp;</P> <P>If you kept&nbsp;the tracking details on the receipt&nbsp;you should have been given then when you contact Sky give them this so they can see that you returned it.</P> Tue, 30 Dec 2025 09:35:56 GMT caesarome 2025-12-30T09:35:56Z https://helpforum.sky.com/t5/Sky-Mobile/Swap/m-p/5177534#M280408 <P>I returned my old phone on 16th December-well within the time frame - I've just had an email to say Sky have cancelled my swap-I have my new phone&nbsp;</P> Tue, 30 Dec 2025 08:24:22 GMT https://helpforum.sky.com/t5/Sky-Mobile/Swap/m-p/5177534#M280408 Paulinr 2025-12-30T08:24:22Z https://helpforum.sky.com/t5/Sky-Mobile/Swap/m-p/5177544#M280409 <P>Christmas delays probably, you'll have to contact Sky.</P> Tue, 30 Dec 2025 08:43:06 GMT https://helpforum.sky.com/t5/Sky-Mobile/Swap/m-p/5177544#M280409 PandJ2020 2025-12-30T08:43:06Z https://helpforum.sky.com/t5/Sky-Mobile/Swap/m-p/5177565#M280416 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2926415">@Paulinr</a>&nbsp;</P> <P>If you kept&nbsp;the tracking details on the receipt&nbsp;you should have been given then when you contact Sky give them this so they can see that you returned it.</P> Tue, 30 Dec 2025 09:35:56 GMT https://helpforum.sky.com/t5/Sky-Mobile/Swap/m-p/5177565#M280416 caesarome 2025-12-30T09:35:56Z