https://helpforum.sky.com/t5/Sky-Mobile/GETTING-RECONNECTED/m-p/5177062#M280410 <P>For the past five weeks I have been trying to get reconnected follwoing the acquisition of a new Galaxy phone. Endless calls to the Indian call centre were extremely unhelpful. the matter was further compounded by Sky sending me a damaged phone and therefore sending my old device back was delayed because I wanted to download everything from my old phone to gthe new one. This resulted in me being disconnected from the network and I have been unablde to use&nbsp; my phone since early November.</P> <P>How do you get in touch <FONT size="1 2 3 4 5 6 7" color="#999999">[removed]</FONT> to resolve this problem???</P> <P>&nbsp;</P> <P><FONT size="1 2 3 4 5 6 7" color="#999999">Moderator Actions: Removed inappropriate language&nbsp;</FONT></P> Tue, 30 Dec 2025 08:44:22 GMT Nadine31 2025-12-30T08:44:22Z https://helpforum.sky.com/t5/Sky-Mobile/GETTING-RECONNECTED/m-p/5177062#M280410 <P>For the past five weeks I have been trying to get reconnected follwoing the acquisition of a new Galaxy phone. Endless calls to the Indian call centre were extremely unhelpful. the matter was further compounded by Sky sending me a damaged phone and therefore sending my old device back was delayed because I wanted to download everything from my old phone to gthe new one. This resulted in me being disconnected from the network and I have been unablde to use&nbsp; my phone since early November.</P> <P>How do you get in touch <FONT size="1 2 3 4 5 6 7" color="#999999">[removed]</FONT> to resolve this problem???</P> <P>&nbsp;</P> <P><FONT size="1 2 3 4 5 6 7" color="#999999">Moderator Actions: Removed inappropriate language&nbsp;</FONT></P> Tue, 30 Dec 2025 08:44:22 GMT https://helpforum.sky.com/t5/Sky-Mobile/GETTING-RECONNECTED/m-p/5177062#M280410 Nadine31 2025-12-30T08:44:22Z https://helpforum.sky.com/t5/Sky-Mobile/GETTING-RECONNECTED/m-p/5177564#M280415 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4574586">@Nadine31</a>&nbsp;</P> <P>Are you saying the sim doesn't work in your new phone ?</P> Tue, 30 Dec 2025 09:34:31 GMT https://helpforum.sky.com/t5/Sky-Mobile/GETTING-RECONNECTED/m-p/5177564#M280415 caesarome 2025-12-30T09:34:31Z