https://helpforum.sky.com/t5/Sky-Mobile/New-phone/m-p/5177464#M280383 <P>Thank you Dave NOS</P><UL><LI>How do I check this ??</LI></UL> Mon, 29 Dec 2025 22:35:49 GMT scobie10 2025-12-29T22:35:49Z https://helpforum.sky.com/t5/Sky-Mobile/New-phone/m-p/5176515#M280195 I have changed my phone to a Samsung S23, from the phone i bought from Sky Mobile. I am not receiving Software Updates as I do not know how to tell Sky about the change. Does anyone know what I should do Sky is still my network provider. Sun, 28 Dec 2025 18:38:21 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-phone/m-p/5176515#M280195 scobie10 2025-12-28T18:38:21Z https://helpforum.sky.com/t5/Sky-Mobile/New-phone/m-p/5176520#M280196 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2825344">@scobie10</a>&nbsp; you don't need to tell sky about the change as any software updates should come from Samsung.&nbsp;</P> Sun, 28 Dec 2025 18:49:29 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-phone/m-p/5176520#M280196 63johnw 2025-12-28T18:49:29Z https://helpforum.sky.com/t5/Sky-Mobile/New-phone/m-p/5176543#M280200 <P>Thank you for that, Samsung support told me to contact my Network supplier.</P> Sun, 28 Dec 2025 19:23:07 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-phone/m-p/5176543#M280200 scobie10 2025-12-28T19:23:07Z https://helpforum.sky.com/t5/Sky-Mobile/New-phone/m-p/5176544#M280201 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2825344">@scobie10</a>&nbsp;</P> <P>When there is an update from Samsung it will be received by your phone so why do you believe you are not receiving any because at this time of year with the Christmas and New year holidays it is doubtful that Samsung will release any.</P> Sun, 28 Dec 2025 19:25:13 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-phone/m-p/5176544#M280201 caesarome 2025-12-28T19:25:13Z https://helpforum.sky.com/t5/Sky-Mobile/New-phone/m-p/5176563#M280204 <P>My phone is running on Android 15&nbsp; I know there was an Android 17 update released in September 2025. Why do Samsung and Sky make it so difficult to contact them for support???</P> Sun, 28 Dec 2025 19:50:35 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-phone/m-p/5176563#M280204 scobie10 2025-12-28T19:50:35Z https://helpforum.sky.com/t5/Sky-Mobile/New-phone/m-p/5176569#M280206 <P>Google AI says this:</P> <P>&nbsp;</P> <P>The Samsung S23 series in the UK is currently running One UI 7.0 (based on Android 15),</P> Sun, 28 Dec 2025 19:57:05 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-phone/m-p/5176569#M280206 caesarome 2025-12-28T19:57:05Z https://helpforum.sky.com/t5/Sky-Mobile/New-phone/m-p/5177173#M280333 <P>Thank you caesarome.</P> Mon, 29 Dec 2025 16:46:18 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-phone/m-p/5177173#M280333 scobie10 2025-12-29T16:46:18Z https://helpforum.sky.com/t5/Sky-Mobile/New-phone/m-p/5177224#M280341 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2825344">@scobie10</a>&nbsp;If you are not receiving any updates then it may be worth checking that you have a UK version phone,</P><P><STRONG>Settings &gt; About Phone &gt; Software Info</STRONG></P><P>Then check to see if it is a UK phone here&nbsp;<A href="https://eu.community.samsung.com/t5/galaxy-a-series/list-of-samsung-galaxy-csc-country-specific-product-code-region/td-p/2497939" target="_blank" rel="noopener">https://eu.community.samsung.com/t5/galaxy-a-series/list-of-samsung-galaxy-csc-country-specific-product-code-region/td-p/2497939</A></P> Mon, 29 Dec 2025 17:37:38 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-phone/m-p/5177224#M280341 daveNOS 2025-12-29T17:37:38Z https://helpforum.sky.com/t5/Sky-Mobile/New-phone/m-p/5177464#M280383 <P>Thank you Dave NOS</P><UL><LI>How do I check this ??</LI></UL> Mon, 29 Dec 2025 22:35:49 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-phone/m-p/5177464#M280383 scobie10 2025-12-29T22:35:49Z https://helpforum.sky.com/t5/Sky-Mobile/New-phone/m-p/5177465#M280384 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2825344">@scobie10</a>&nbsp;</P> <P>On your iphone go to&nbsp;<STRONG>Settings &gt; About Phone &gt; Software Info</STRONG></P> <P>&nbsp;</P> <P>And make a note of the Software Info and look for it on the website via that link posted by&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/221052">@daveNOS</a>&nbsp;</P> Mon, 29 Dec 2025 22:39:25 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-phone/m-p/5177465#M280384 caesarome 2025-12-29T22:39:25Z https://helpforum.sky.com/t5/Sky-Mobile/New-phone/m-p/5177485#M280387 <UL><LI>Thank you caesarome, still not sure what I'm looking for.</LI></UL> Mon, 29 Dec 2025 23:12:18 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-phone/m-p/5177485#M280387 scobie10 2025-12-29T23:12:18Z