topic Re: Turn off parental controls in Sky Mobile

Turn off parental controls

TimB003 — Mon, 29 Dec 2025 14:44:21 GMT

Does anyone know why my card details for verification to turn off parental controls are not being recognised. I've tried two debit cars and one credit card and the number aren't recognised. Parental control has just turned on automatically and restricting my data access for work. I've tried calling the number off the help page but it just keeps ringing and ringing.

Re: Turn off parental controls

63johnw — Mon, 29 Dec 2025 14:45:54 GMT

Hi @TimB003 it can't be a debit card, it must be a credit card. The only other way is if you have a credit agreement with sky you can call and they can use that to remove the controls. Those are the only options.

Re: Turn off parental controls

TimB003 — Mon, 29 Dec 2025 14:49:44 GMT

Thanks, I've tried a credit card number that doesn't seem to recognise that number either. Not sure why parental control has automatically being turned on anyway?

is there another contact number for sky that at least answers with options other than just rings out??

Re: Turn off parental controls

63johnw — Mon, 29 Dec 2025 14:51:58 GMT

The number to call is 150 @TimB003 they are turned on automatically as if a child gets the phone/sim they would have access to age inappropriate content.