https://helpforum.sky.com/t5/Sky-Mobile/Piggybank-data/m-p/5176692#M280221 Why does sky always take the first 5 gig of data before i top up my phone it has happened every time i do it Mon, 29 Dec 2025 00:01:09 GMT Keith97815 2025-12-29T00:01:09Z https://helpforum.sky.com/t5/Sky-Mobile/Piggybank-data/m-p/5176692#M280221 Why does sky always take the first 5 gig of data before i top up my phone it has happened every time i do it Mon, 29 Dec 2025 00:01:09 GMT https://helpforum.sky.com/t5/Sky-Mobile/Piggybank-data/m-p/5176692#M280221 Keith97815 2025-12-29T00:01:09Z https://helpforum.sky.com/t5/Sky-Mobile/Piggybank-data/m-p/5176717#M280225 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3674498">@Keith97815</a>&nbsp;</P> <P>Probably due to the data being over 12 months old.&nbsp;</P> <P><SPAN><BR />So after 04/06/25 any data older than 12 months was removed as per the new Sky Mobile Piggybank T's and C's. Data in your Piggybank used to last for 3 years. It's now 12 months. So now at each billing date any data then over 12 months old is removed. Your bill should show this transaction.</SPAN></P> <P>&nbsp;</P> <P><SPAN>Customers were made aware of this change in the April <STRONG>2024&nbsp;</STRONG>price change letters/emails but it's only come into effect in the summer of 2025 which may be why quite a few customers have forgotten about it.</SPAN></P> Mon, 29 Dec 2025 02:57:58 GMT https://helpforum.sky.com/t5/Sky-Mobile/Piggybank-data/m-p/5176717#M280225 Daniel0210 2025-12-29T02:57:58Z