https://helpforum.sky.com/t5/Sky-Mobile/Sky-mobile-is-a-total-disaster/m-p/5176379#M280144 <P>There are no special numbers for escalation.</P><P>&nbsp;</P><P>We're just other customers here so we cannot directly resolve it...</P><P>&nbsp;</P><P>You can raise a complaint but they have up to 8 weeks to resolve it or go to deadlock.</P> Sun, 28 Dec 2025 14:56:46 GMT PandJ2020 2025-12-28T14:56:46Z https://helpforum.sky.com/t5/Sky-Mobile/Sky-mobile-is-a-total-disaster/m-p/5176367#M280136 <P>Called 3 December as for some reason I could not roll over piggy bank data said there was a error</P><P>told it would be fixed in 24 hours</P><P>Called again on the 5th to be told there still an error and if i upgraded my SIM cards for the 4 sky phones I have I would have data so I did. They gave me a good discount so I agreed&nbsp;</P><P>Called again on the 6th as I could see my next bill and the discounts had not been applied. This was fixed.</P><P>Called again on the 8th to be told it would be the next day</P><P>Called again on the 9 th to be told it would be fixed in 24 hours</P><P>Tried on the 12 and everything was working and could roll data back ete brilliant!!</P><P>called on the 13th December as it has all disappeared to be told my account had been deleted but would be fixed in 48hours</P><P>called on the 15th December as still the same and told a couple more days</P><P>called again on the 17 as not working and told 24hours</P><P>called again on the 19th as still my account not fixed and still no roll over of piggy bank</P><P>called again on the 21st December and they said the back office team could see my account and everything would be fine and they would take payments etc in January&nbsp;</P><P>I asked if my service would stop and told categorically no as it was all ok&nbsp;</P><P>called again on the 23rd to double check and told I would get a call on the 28th to make sure everything was ok</P><P>today is the 28 and all of our phones have been disconnected and no service !!!!! What is going n Sky&nbsp;</P><P>11 calls averaging 2 hours as I have to speak to 4 diffferent people who all ask me the security questions and then again today on the phone for another 40 mins to then be cut off</P><P>can anyone help or have a number that I can escalate this problem as I think I have spoken to at least 30 sky staff who cannot !!!</P> Sun, 28 Dec 2025 14:42:07 GMT https://helpforum.sky.com/t5/Sky-Mobile/Sky-mobile-is-a-total-disaster/m-p/5176367#M280136 Sonia39 2025-12-28T14:42:07Z https://helpforum.sky.com/t5/Sky-Mobile/Sky-mobile-is-a-total-disaster/m-p/5176379#M280144 <P>There are no special numbers for escalation.</P><P>&nbsp;</P><P>We're just other customers here so we cannot directly resolve it...</P><P>&nbsp;</P><P>You can raise a complaint but they have up to 8 weeks to resolve it or go to deadlock.</P> Sun, 28 Dec 2025 14:56:46 GMT https://helpforum.sky.com/t5/Sky-Mobile/Sky-mobile-is-a-total-disaster/m-p/5176379#M280144 PandJ2020 2025-12-28T14:56:46Z